Refund Policy

We at Patootiee.com work hard to provide you with the latest and trendy bags at amazing prices and always do our best to take care of customers. As we wish to deal with you fairly and reasonably, we hope you will be fair and reasonable with us as well.

Product Returns

Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.

To return any items that are damaged or not as per your original order, please contact customer service within 48 hours from the time of delivery along with images of the delivered product and their tags.

All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition, otherwise the same will not taken back.

Postage and other charges for return of these products will not be refunded by us.

Please note that we cannot offer exchanges or refunds on any sale any opened or used products.

Types of Refund Options

You can choose to get your refund in the following ways:

Cash refund via bank transfer into their account for all cod orders money back to the pre-paid account/ credit card for all online orders.

We will require upto 21 days from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.